Support Policy

Effective Date: May 22, 2026

JALASHKA digital is committed to providing reliable technical support and maintenance services for our clients.

1. Support Services

Our support services may include:

• Bug fixing
• Technical troubleshooting
• Website maintenance
• Software issue resolution
• Performance optimization
• Security updates
• Cloud and hosting assistance

2. Support Hours

Standard support is available during business hours:

• Monday to Saturday
• 10:00 AM – 7:00 PM IST

Emergency support availability may vary depending on the service agreement.

3. Response Time

Typical response times:

• General inquiries: Within 24 hours
• Technical issues: Within 12–24 hours
• Critical issues: Priority handling

4. Maintenance & Updates

Regular maintenance may include:

• Security patches
• Performance improvements
• Compatibility updates
• Bug fixes

Scheduled maintenance windows may occasionally cause temporary downtime.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate issue details
• Maintaining secure account credentials
• Keeping backups of important data
• Providing timely approvals and communication

6. Third-Party Services

Support for third-party platforms, APIs, plugins, or hosting providers may be limited by the policies and availability of those providers.

7. Unsupported Requests

The following may not be covered under standard support:

• Major feature additions
• Complete redesign requests
• Third-party software licensing issues
• Custom development outside agreed scope

8. Limitation of Liability

JALASHKA digital shall not be held responsible for losses caused by:

• Third-party outages
• Cyber attacks
• Hosting failures
• Client-side errors
• Unauthorized modifications

9. Contact Support

Email: info@jalashkadigital.com